Privacy Policy

Effective Date: 1-May-2020

Migo, Inc. (“we”, “us” or “Migo”) is all about connecting you and your friends with a perfect way from A to B. To do this we need to collect some Personal Information about you and, to make the process smooth, send some of your Personal Information to our transportation service partners when it’s their service that you use. Migo uses your Personal Information to make sure you have a great ride with our transportation service partners, to email you updates, and as otherwise described below.

At Migo, we take your privacy seriously. This Privacy Policy contains what you need to know about the Personal Information we collect, how we use it, how it enhances your Migo experience and how you can contact us if you have any questions or concerns. We recommend that you review our Privacy Policy periodically, because we may revise it at any time. The “Effective Date” at the top of this page indicates when our Privacy Policy was last revised.

Thank you for joining the next wave of urban transportation by using Migo!

Information we collect

Migo collects both Personal Information and other information about its users through their use of Migo. For purposes of this Privacy Policy, “Personal Information” is information relating to an identified or identifiable person. Where required by applicable law, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so.

  • Information You Provide to Us. You may give us your Personal Information directly, for example, when you fill in forms on Migo, correspond with us (like by email or chat), register to use Migo, download our mobile applications or create an account, use Migo to book transportation services or rate services, share data via Migo’s social media functions, enter a competition, promotion, or survey or report a problem with Migo. The Personal Information you give us directly may include your:
    • Name
    • Address
    • Email address
    • Phone number
    • Username and password
    • Account information for existing accounts with our transportation service Partners
    • Addresses that store for easier access
  • If you choose to provide your payment information on Migo, your payment information will be processed by our payment service provider and shared with our transportation service partners or their payment processors, such as Stripe or Adyen. Migo never collects or stores your payment information in our systems.
  • Personal Information We May Collect About You. We may combine Personal Information collected through Migo with other information that we or third parties collect about you in other contexts—such as our communications with you via email, phone or otherwise or your customer service records. We will treat all such information as Personal Information and protect it in accordance with this Privacy Policy.
  • Information We Collect When You Use The Migo Platform. Each time you log onto your account or use Migo, we may, in some cases automatically, collect the following information:
    • Device Information. We may collect information from or through the device you use to connect to Migo, including, for example, the type of device, the IP address, the approximate location derived from an IP address, the mobile network, the operating system and version, the browser and version or the time zone setting or unique device identifiers (such as IDFA, Android Advertising or statistical IDs).
    • Log Information. We automatically receive and record certain details about your use of Migo, including but not limited to, web traffic data, web logs and communication data, trip details such as trip duration, distance, trip amount and other information about your activity on Migo.
    • Precise Location. If you permit Migo to access location services, we may collect precise location from your device through GPS, WiFi, cell phone signals or other technologies. We also collect location information that you share with us during your use of Migo, such as pick-up, drop-off or bookmarked street addresses. We do not collect your location information while you are not using Migo.
    • Cookies and Other Similar Technologies. We may use cookies and other similar technologies to distinguish you from other users of Migo. This helps us to provide you with the best possible experience when you use Migo and allows us to improve Migo. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device. For example, cookies can be used to collect information about your use of Migo during your current session and over time (including the webpages you view and the files you download), your operating system and browser type, your internet service provider, your domain name and IP address, the website that you visited before our website, and the link that you use to leave our website. We will always ask your permission before installing cookies. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of our services may not operate correctly. We also may collect and store information on your computer or mobile device using application data caches and browser web storage (including HTML 5) or alternative mechanisms and other technology.
    • Web Beacons. Migo or the emails that you receive from The Migo Platform may use an application known as a “web beacon” (also known as a “clear gif” or “pixel tag”). A web beacon is an electronic file that usually consists of a single-pixel image and can be embedded in a web page or in an email to transmit information, which could include Personal Information. For example, it allows an email sender to determine whether a user has opened a particular email.
  • Information We Collect from Other Sources.
    • We work closely with third parties (including, for example, transportation service partners, providers in technical, payment and delivery services, advertising networks, analytics providers and search information providers), and we may receive information about you from them.
    • If you also choose to connect your social network accounts and login credentials to your Migo account, such as through Facebook, Google and/or Twitter, we may receive information about you or your social network connections and contacts.
    • We may partner with certain third parties to collect information and to engage in analysis, auditing, research and reporting or for use in providing online interest-based advertising on our behalf. These third parties may use web logs or web beacons, and they may set and access cookies or similar technologies on your device.
    • EU Privacy. If you are located in the European Economic Area or Switzerland, we only process your Personal Information based on a valid legal ground, including when:
      • you have consented to the processing of your Personal Information;
      • we need your Personal Information to provide you with the Migo Platform and other services and products requested by you, or to respond to your inquiries;
      • we have a legal obligation to process your Personal Information; or
      • we or a third party, have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to ensure and improve the safety, security, and performance of the Migo Platform.

How we use information about you

Migo uses the information that we collect from you:

  • To Provide Our Services to You. We use your Personal Information to provide you with the Migo Platform and other services we may offer, including customer support to our users. To enable you to book a ride with our transportation service partners, we forward your trip information to and from them. Your ability to use a service through Migo will be dependent on you having a valid account in good standing with our service providers. Please refer to the Migo Terms and Conditions for more information on how we check your status with service providers.
  • To Contact You. Subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your Migo experience more efficient and may include, but are not limited to: notifications about Migo and services (including important news that could affect your relationship with us), reminders about your scheduled rides, alerts about potential available rides, communications about promotions and new and existing features. These types of communications may also contain commercial messages, such as banner ads and special offers.
  • To Manage Our Business. We use Personal Information to help us efficiently operate Migo, to count and recognize visitors to Migo, to enable certain features on Migo and for other purposes related to managing our business.
  • For Analytics and to Improve Migo. We may use Personal Information to improve Migo, such as to improve travel recommendations and estimates, determine popular travel times and locations and improve routes, as well as to analyze how visitors use Migo and its features, to enhance users’ experiences, to create new products and services and to enable additional analytics and research concerning Migo.
  • For Marketing and Advertising Purposes. Subject to applicable law and as described in this Privacy Policy, we may use your Personal Information to deliver marketing communications to you and provide you with information about products and services that may interest you, related to or based on your interests expressed by using Migo.
  • To Connect You with Products, Services, or Support from Our Business Partners. When you elect to receive services (e.g. by hailing a ride or renting a bike, scooter) we will disclose Personal Information to our third-party business partners when you purchase, register, or make reservations for products or services offered by such third parties on Migo. To enable you to book a ride with our transportation service partners, we forward your trip information to and from them. Your ability to use a service through Migo will be dependent on you having a valid account in good standing with our service providers. Please refer to the Migo Terms and Conditions for more information on how we check your status with service providers.
  • To Connect You with Additional Products, Services, or Promotions from Our Business Partners. We may use or share your Personal Information when you elect to receive communications (such as emails, text messages or mail) from third parties or participate in contests, sweepstakes, or other programs (such as discount or rewards programs) offered or sponsored by third parties on Migo.
  • To Provide Social Networking and Other Sharing Features. We may use Personal Information to enable social networking features, to allow you to comment on Migo, to report an issue about a trip, to find and connect with your friends (when instructed by you) and in connection with other sharing features.
  • For Legal Purposes. We may use and share Personal Information for legal purposes, including as described below.

How we share the information we collect

We may share your Personal Information:

  • With Transportation Service Partners. To enable you to use the services of our transportation service partners, we share some Personal Information about you with them. Please note that these partners have their own privacy policies that will apply to You when you are using their services.
  • With Service Providers. To operate Migo, including processing your transactions and supporting your activities on Migo, we share your Personal Information with our agents, representatives, contractors and other service providers. These service providers may provide us with support services such as origination of communications, receipt or support services, customer relationship management services and order fulfillment.
  • With Affiliates. We may share your Personal Information with our affiliates, each of whom will comply with the terms of this Privacy Policy with respect to its use and disclosure of such information.
  • With Third-Parties through their Websites and Services. Migo may enable you to share information directly on or through websites or online services operated by third parties. For example, Migo may contain links to third-party websites that incorporate comment, chat room, forum or other social media features. Migo also contains a Facebook “like” button and a Twitter “follow” button. If you choose to use these features, you may disclose your information not just to those third-party websites and services, but also to their users and the public more generally. These third parties have their own privacy policies that will apply to You when you are using their services.
  • For Legal Purposes. We may disclose your Personal Information when we believe that doing so is necessary to:
    • comply with applicable law;
    • investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Service, or situations involving threats to our property or the property or physical safety of any person or third party or to cooperate with law enforcement;
    • establish, protect, or exercise our legal rights or defend against legal claims; or
    • facilitate a transfer, sale, financing, securitization, insuring, assignment, bankruptcy or other disposal of all or part of our business or assets.
  • Aggregated Information. From time to time, Migo may also share anonymized and aggregated information about users of Migo, such as by publishing a report or providing information to our business partners on trends in the usage of Migo and demographic of users.

Your choices

Marketing Opt-Out. If you do not wish to receive marketing communications from Migo, please follow the opt-out instructions contained in each such communication or any time by contacting us at privacy@getmigo.com. Please note that you may not be able to opt out of certain non-marketing messages about your account or that are necessary to provide the services to you and opting out of receiving text messages or push notifications may impact your use of Migo or may limit Migo’s ability to provide services to you.

Profile Information and Payment Information with Transportation Providers. Your profile and payment information is shared on an opt-in basis by you when accessing a new transportation service. If you do not want Migo to share your Personal Information with transportation service partners, you may opt out of such sharing by using the deep link functionality in Migo to hail or reserve a ride, rather than the “Reserve Now” function.

Location Sharing. If you have permitted Migo to access location services, you can later disable your consent to Migo’s further collection of such information at any time by disabling the location permissions on your mobile device.

Cookies and Other Similar Technologies. If you visit our web site you will be asked to accept cookies, which you may accept or decline. You may also prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. Please note that doing so may limit your use of certain features to work properly and not all of the tracking tools described in this Privacy Policy will stop.

Access and Editing Your Information. Migo provides you with the ability to view, update, access, edit and correct your Personal Information. To update your Personal Information, log-into your account. Our databases automatically update any Personal Information you edit in your profile or that you request we edit. We will comply with all requests regarding access and/or correction of the information is stores in accordance with applicable law.

You may have additional rights under applicable law to access information we hold about you but any access request may be subject identity verification and up to 30 days to provide you with details of the information we hold about you. To inquire about such rights, please send us an email at privacy@getmigo.comm

Terminating Your Account. If you choose to terminate your account at any time we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We may also retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Migo Platform, assist with any investigations, prevent fraud, enforce our Terms of Service or take other action as required by law.

European Users. If you are located in the European Economic Area or Switzerland, you may have the right to:

  • Request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or to object to the processing of your Personal Information, to have the information anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
  • Withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.

California Residents. Residents of California have the right to request a disclosure describing what types of Personal Information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us at privacy@getmigo.com.

Other

Data Security. Migo uses certain physical, electronic and procedural safeguards to protect your Personal Information against loss or unauthorized access, use, modification or deletion but no security program can be guaranteed to be 100% secure. As a result, Migo cannot guarantee the security of any information obtained in accordance with this Privacy Policy, and you use Migo at your own risk.

Your Migo Profile is password-protected. In order to maintain this protection, do not give your password to anyone. Migo staff will never proactively reach out to you and ask for any account information, including your password.

Data retention. We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the relevant statute of limitations.

International Data Transfers. The Migo Platform and its associated services are hosted in the United States, and we provide the Migo Platform from the United States. If you use Migo from the European Economic Area or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer your Personal Information to countries other than the country where you are located, including to the United States. By providing your Personal Information, you consent to the transfer of your Personal Information to the United States, and the use of your Personal Information in accordance with this Privacy Policy.

Children’s Privacy. Migo is not directed at children, and we don’t knowingly collect Personal Information from children under the age of 16. If we find out that a child under the age of 13 has given us Personal Information we will take steps to delete that information. The only exception is information given to us by a parent or legal guardian of a child, who maintains that information inside their own account expressly for the purposes of providing transportation services to that child. If you believe that a child under the age of 13 has given us Personal Information please contact us at privacy@getmigo.com.

Contact. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to privacy@getmigo.com. You may also write to us at:

Migo, Inc, Attn: Legal Department, 600 1st Ave, Seattle, WA 98104.